Amazon
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A million calls a month. Nearly one third of them never reaching the right place. For One NZ, that was the distance between a customer calling in and actually being heard, and a system that could only improve twice a year couldn't close it.
This is the story of how One NZ rebuilt their customer experience on Amazon Connect and turned two chances a year to get it right into 518.
In New Zealand, business runs on trust: being heard, belonging, never being left waiting. See how One NZ built a system that lives up to it.
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2026/10/23
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